Refund policy
Return & Exchange Policy
AT ALADDINCLOUD LIMITED (HEREINAFTER REFERRED TO AS "WE", If you wish to return or exchange an item for any reason, we offer a return and exchange policy that complies with EU consumer law.
1. Conditions of Return and Exchange
We accept your return request within 14 days of receiving the item.
Products must be in their original packaging, intact labels, and not washed or worn.
2. Return and Exchange Process
Please log in to your account and visit "My Orders", select the item you wish to return or exchange and fill out a return or exchange request.
Returned items should be sent back in accordance with the return label provided by us.
If you wish to exchange an item, please indicate the desired replacement item and size in your return request.
3. Refunds
Refunds for returned items will be processed within 14 business days of our receipt of the item and confirmation that it is eligible for return.
Refunds will be made to the original form of payment, excluding the cost of return shipping, unless there is a quality issue with the item.
4. Exchanges
The processing of the exchanged item will be carried out after the returned item has been returned and the conditions have been confirmed. Replacement items will be available subject to stock availability.
5. After-sales support
If the item is damaged or defective during shipping, we will provide you with a free return service.
6. Legal Terms
In accordance with the EU Consumer Rights Directive, you have the right to withdraw from your order and return the goods within 14 days of receiving the goods.
7. Contact
If you have any questions, please contact us at:
Email: [email protected]